Claims Service

To speed up the handling of your claim, please use this directory to report directly to the insurance carriers. For questions about claims, contact our licensed claims examiners.

To Report an Assurant / American Bankers Flood Claim

How Your Policyholders Can Submit Claims:

Filing a Claim on a Policy with all other Carriers
  • For Fastest service, check your policy which may contain special instructions for filing a claim. Otherwise, contact your agent or broker,
  • If you cannot reach your agent or broker, you may report claims 24/7 directly to your Policy Carrier using the Contact List below,
  • If your Policy Carrier is not listed below, you may call our Delta Claim's Hotline at 713-570-2625 for assistance.

Company Claim Contact List

Below is a contact matrix listing the different communication methods, based on company affording coverage, that can be used to submit claims loss notice. Please use this list as it offers the best and most expeditious channel available.

On special contracts, Delta General's internal Claims Department handles the entire claims process of a claim notice for these special contracts. Upon receipt, Delta General will send you a confirmation of the claim along with a claim number. This claim number is specific to Delta General and must be used on any and all subsequent correspondence and claims inquiry.

Last updated: 10/27 04:22 PM
When filing Claims For Report Claims 24/7
Company By Phone By Fax Online or By Email
ACE GROUP 800-945-7461 800-678-9847
ADMIRAL INSURANCE CO 856-429-9200 856-429-3630
AGCS MARINE INSURANCE COMPANY 720-398-5647
AIG PRIVATE CLIENT 888-760-9195 866-858-9356
ALTERRA EXCESS & SURPLUS INSURANCE COMPANY
AMERICAN ALTERNATIVE INSURANCE CORPORATION 800-305-4954 770-836-8563
APEX INSURANCE MANAGERS, LLC 312-376-4600 312-376-4601
ARCH SPECIALTY INSURANCE COMPANY 877-688-2724 877-266-3630
ASPEN SPECIALTY INSURANCE COMPANY
ASSURANT \ AMERICAN BANKERS 800-423-4403
ATEGRITY SPECIALTY INSURANCE COMPANY 833-783-6206 520-333-3122
ATLANTIC CASUALTY INSURANCE COMPANY 877-222-5522 919-751-2502
ATLANTIC SPECIALTY INSURANCE COMPANY 877-248-3455
BUSINESS RISK PARTNERS 877-502-7475
CANAL INDEMNITY CO 800-452-6911 864-679-2518
CAPITOL SPECIALTY INSURANCE CORPORATION 800-475-4450 608-829-7411
CHUBB AGRIBUSINESS 800-334-4009
CHUBB GROUP 800-252-4670
CHUBB INSURANCE CO 800-252-4670 800-300-2538
CRUM & FORSTER SPECIALTY INSURANCE COMPANY 800-690-5520 877-622-6218
DARWIN SELECT INSURANCE COMPANY 512-600-2280
E-RISK SERVICES LLC
ENDURANCE AMERICAN SPECIALTY INSURANCE COMPANY
ENDURANCE RISK SOLUTIONS ASSURANCE CO
ENVIRONMENTAL INSURANCE AGENCY INC 800-243-1782 480-905-5092
EVANSTON INSURANCE CO 800-243-1782 480-905-5092
FAIRMONT SPECIALTY 713-954-8155 713-954-8176
FEDERAL INSURANCE COMPANY 800-252-4670 800-300-2538
FIREMAN'S FUND INS CO 800-945-7461 800-678-9847
FIREMAN'S FUND INS CO (High Value) 800-945-7461 800-678-9847
FIREMAN'S FUND PRESIGE SOLUTION 800-945-7461 800-678-9847
FIRST MERCURY INSURANCE COMPANY 248-357-5036
GEMINI INSURANCE COMPANY 312-553-4413 312-553-4416
GOTHAM INSURANCE COMPANY 800-774-2755 800-326-2864
GREAT AMERICAN INSURANCE COMPANY 847-330-6750
GREAT LAKES INSURANCE SE 800-241-6166 915-455-7460
GREAT MIDWEST INSURANCE COMPANY 888-321-0714
GREAT NORTHERN INSURANCE COMPANY 800-252-4670 800-300-2538
GUIDEONE NATIONAL INSURANCE COMPANY 312-262-3400 312-262-3401
HALLMARK SPECIALTY INSURANCE COMPANY 800-677-5170 210-949-9122
HISCOX INSURANCE COMPANY INC
HOUSTON INTERNATIONAL INSURANCE GROUP 888-321-0714
HOUSTON SPECIALTY INSURANCE COMPANY 888-321-0714
HUDSON SPECIALTY INSURANCE COMPANY 212-978-2800 212-344-2473
IAN H GRAHAM INSURANCE 818-655-1300
ICAT MANAGERS INSURANCE SERVICES LLC 866-789-4228 303-327-1967
INDEMNITY INSURANCE COMPANY OF NORTH AMERICA 800-433-0385 877-395-0131
INDIAN HARBOR INSURANCE COMPANY 877-420-3689
JAMES RIVER INSURANCE COMPANY 800-423-4403 804-420-1058
MARKEL MID SOUTH REGION 800-362-7535 855-662-7535
MAXUM INDEMNITY COMPANY
MERCHANTS NATIONAL INSURANCE COMPANY 716-805-8414
MOUNT VERNON FIRE INSURANCE COMPANY 888-875-5231 610-687-9398
MOUNT VERNON SPECIALTY INSURANCE COMPANY 888-875-5231 610-687-9398
NATIONAL FIRE & MARINE INS CO 800-356-5750 402-536-3031
NATIONAL INDEMNITY CO 800-356-5750 402-536-3031
NATIONAL LIABILITY & FIRE INS CO 800-356-5750 402-536-3031
NATIONAL PROGRAM ADMINISTRATORS
NATIONWIDE E&S 800-423-7675
NATIONWIDE PRIVATE CLIENT 855-473-6410 480-365-5330
NAUTILUS INSURANCE CO 800-842-8972 480-281-0794
NORTH AMERICAN SPECIALTY INSURANCE 800-542-9200 603-644-6644
PHILADELPHIA INSURANCE COMPANIES 800-765-9749 800-685-9238
PRIME INSURANCE COMPANY 800-257-5590
RADNOR SPECIALTY INSURANCE COMPANY 888-875-5231 610-687-9398
ROCKHILL INSURANCE COMPANY 985-781-6808 985-781-6562
SAFECO INSURANCE 877-344-5107
SENECA INSURANCE COMPANY, INC 212-277-3490 212-422-7541
SENECA SPECIALTY INSURANCE COMPANY 212-277-3490 212-422-7541
SOMPO INTERNATIONAL 877-676-7575
STARSTONE NATIONAL INSURANCE COMPANY
STARSTONE SPECIALTY INSURANCE COMPANY
SWBC
TEXAS MUTUAL INSURANCE COMPANY 800-859-5995 512-224-3889
U S FIRE INSURANCE COMPANY 713-954-8155 713-954-8176
UNDERWRITERS at LLOYDS 800-666-2678 713-570-2800
UNITED SPECIALTY INSURANCE COMPANY 800-362-7535
UNITED STATES LIABILITY INSURANCE COMPANY 888-875-5231 610-687-9398
VAULT E & S INSURANCE COMPANY 844-388-5677
VAULT RECIPROCAL EXCHANGE 844-388-5677
VOYAGER INDEMNITY INSURANCE COMPANY 800-423-4403
WEST CONGRESS INSURANCE SERVICES LLC 313-335-3112
FAQ ‐ recommendations for hurricane or other catastrophes

At Delta General Agency Corporation, we believe that courteous, dependable claim service is the cornerstone of our relationship with our customers. When a claim occurs, we'll work with you in a united effort to manage the claim handling process as efficiently as possible. Delta provides claim service that makes a difference with specialized expertise in handling your claim and with a focus on quality and customer service.

  • How to Report a Claim?
    • If you are a policyholder through one of the many companies represented by Delta General Agency Corporation and have a claim to report, you have two options to contact us and begin the Claim process.
      • Contact Your Agent. They are ready to Help: Your agent knows your insurance better than anyone else and can help you throughout the claim process.
      • If you cannot reach your agent: If you need immediate assistance and you cannot reach your agent, call the appropriate phone number on the "Filing a Claim on a Policy" section, as determined by the insurance company for your policy.
      • If you are still uncertain: If you are uncertain about which phone number to call, please call any Delta General Agency Corporation claims specialist toll free at 1-800-666-2678 or 713-570-2763.
  • How can I check the status of my claim?
    • For a new claim or existing claim status, you should first contact the adjuster assigned to handle your claim. If you don't know the name of the adjuster assigned to your claim:
      • Contact Delta's Claim Department, at 800-666-2678 Ext. 2763 or 713-570-2763.
  • What can I do now to protect my property?
    • Make emergency repairs to protect your home from further damage:
      • Board up broken windows and openings in the roof and walls of your home.
      • Since coverage has not been determined, you should consider protecting your property from further damage by removing the water, if possible.
      • In the event that carpet and / or padding is removed, retain a square foot of the carpet or padding so the adjuster can inspect for quality and texture.
      • If possible, take photographs of property and contents damaged before making emergency repairs.
      • Keep an accurate record of repair expenditures.
    • Protect your personal property from further damage:
      • Separate items, which may be cleaned and/or repaired from those that can't.
      • List items that can't be saved (include brand name, age, today's replacement cost, model or serial number).
      • Do not discard items for which you will submit a claim until a claim adjuster says it's okay.
    • If your home is uninhabitable:
      • Advance payment for living expenses may be available. Ask your adjuster.
      • Find temporary housing for you and your family (there is no coverage under the flood policy for this expense and depending on your coverage, this expense may not be covered by your policy).
      • Keep all receipts associated with the temporary housing, meals, and other miscellaneous expenses, which are in addition to your regular expenses.
      • DO NOT enter into long-term leases until you talk to an adjuster.
    • Make an inventory: We want to handle your claim as quickly as possible, but you can help by making an inventory of your damage and your damaged property:
      • The inventory should be room-by-room, giving complete descriptions of the damaged property.
      • The description should include brand names, model numbers, age, purchase price, and place of purchase.
      • Other information may be necessary on certain kinds of property.
      • This list will help our claim adjuster in handling your claim.
      • For your future protection, it would be a good idea to make a detailed inventory of all your personal belongings. A photographic record of all items is very valuable when it comes to settling claims.
  • What happens to my claim after I submit it to my Agent or Delta?
    • Once we receive your claim, an adjuster is assigned (usually same day). The adjuster will immediately attempt to contact you. It is critical to provide your agent with several telephone numbers and email address, so we may contact you as soon as possible.
    • An appointment will be made to meet with you and inspect the damaged property and proceed with the adjusting of your claim.
  • Do you have coverage for flooding?
    • Most policies including a regular homeowner or fire policy do not usually cover flood damage.
      If you have flood damage, please contact your agent to report a flood claim.
    • The National Flood Insurance Program (NFIP) is the primary source for Flood Insurance in the United States. Assurant/American Bankers is a "write your own" flood company providing flood coverage though The National Flood Insurance Program (NFIP). For more information, go to http://www.floodsmart.gov or contact your agent for more information.
  • How will you receive the money for your claim?
    • When both the dwelling and the contents of your home are damaged, you generally get two separate checks from your insurance company. If your home is mortgaged, the check for home repairs will generally be made out to you and the mortgage lender. As a condition of granting a mortgage, lenders usually require that they are named in the homeowner or dwelling policy and that they are a party to any insurance payments related to the structure. The lender gets equal rights to the insurance check to ensure that the necessary repairs are made to the property in which it has a significant financial interest. This means that the mortgage company or bank will have to endorse the check. Lenders generally put the money in an escrow account and pay for the repairs as the work is completed.
    • You should show the mortgage lender your contractor's bid and say how much the contractor wants up front to start the job. Your mortgage company may want to inspect the finished job before releasing the funds for payment. If you don't get a separate check from your insurance company for the contents of your home and other expenses, the lender should release the insurance payments that don't relate to the dwelling. It should also release funds that exceed the balance of the mortgage. State bank regulators often publish guidelines for banks to follow after a major disaster.
  • Determining the Amount of Settlement you get from a property claim?
    • Replacement Cost and Actual Cash Value: Generally, replacement cost policies provides you with the dollar amount needed to replace a damaged item with one of similar kind and quality without deducting for depreciation (the decrease in value due to age, wear and tear, and other factors). Actual cash value policies pay the amount needed to replace the item minus depreciation. Please read your policy for actual definition and coverage.
    • If you have a replacement cost policy for your home or personal possessions, you normally need to replace the damaged items before your insurance company will pay you the replacement cost amount. If you decide not to replace some items, you will be paid their actual cash value. Your insurance company will generally allow you several months from the date of the cash value payment to replace the items and collect full replacement cost.
    • After your claim has been settled and the repair work is underway: Take the time to re-evaluate your homeowner or dwelling insurance coverage. Talk to your insurance agent about possible changes.

Claim Loss Notices

Claims Consultant

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Janet Forward

Claims and Risk Consultant